CPTMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our freight dispatch platform, visit our website at cptms.com, or interact with our SMS messaging program.
1. Information We Collect
We may collect the following types of information:
- Contact information: Name, email address, phone number, and company name provided when you contact us or use our platform.
- SMS consent data: Your mobile phone number and the date and time of your opt-in when you enroll in our SMS program.
- Freight and shipment data: Pickup and delivery addresses, commodity descriptions, load details, and related logistics information provided in the course of using our services.
- Communications: Emails, text messages, and other communications you send to or through our platform.
- Usage data: Browser type, IP address, pages visited, and time spent on our website, collected automatically through standard web technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our freight dispatch services
- Send SMS dispatch notifications, status updates, and operational alerts to opted-in drivers and customers
- Respond to inquiries and provide customer support
- Process quotes, orders, and delivery confirmations
- Comply with legal obligations and carrier/shipper requirements
- Maintain records of consent for SMS communications
3. SMS Messaging
We operate an SMS messaging program for drivers and customers involved in active freight shipments. By opting in to our SMS program, you consent to receive text messages related to your loads.
- We collect and store your mobile number and opt-in timestamp as proof of consent.
- We do not use your mobile number for marketing or promotional messages unrelated to your active freight.
- You may opt out at any time by replying STOP to any message. See our SMS Program page for full details.
- Message and data rates from your mobile carrier may apply.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in limited circumstances:
- Service providers: We use third-party services (such as SMS delivery providers, cloud hosting, and email services) that process data on our behalf under confidentiality agreements.
- Freight partners: Shipment data may be shared with carriers, drivers, or brokers as necessary to execute a freight order.
- Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of CPTMS, our users, or the public.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. SMS consent records are retained for a minimum of four years to comply with carrier and regulatory requirements. You may request deletion of your data by contacting us at info@cptms.com.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete it. To exercise these rights, contact us at:
- Email: info@cptms.com
- Phone: (224) 534-9768
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: info@cptms.com
- Phone: (224) 534-9768
- Website: cptms.com
Last updated: June 4, 2026